They may escalate complicated technical problems like faulty products to IT support. Becoming a help desk technician requires education, experience, and critical skills and qualities. By obtaining the proper education and certifications, gaining relevant experience, and developing essential skills, you can start your career as a help desk technician. Osman says working in a help desk role provides opportunities to network with more advanced technicians and engineers, as well as gain a better understanding of how other teams operate and resolve issues. This additional perspective can be incredibly helpful for narrowing down what would be a wide-open IT career path. A help desk technician is a technical support specialist who assists end-users with hardware, software, and network issues.
The Google IT Support Professional Certificate Cost will be $49/month and the course usually goes on for about eight to 12 months for the certification. You can also take up individual programs that are part of the course as mentioned above. The Find a job service can help you with your search for help desk engineer jobs and send alerts when new jobs become available. Also, keep in mind that some people must wait a long time to talk with you. Understandably, they may have a short temper when they finally reach you. To calm them down and earn their trust and confidence, you’ll need to adopt a patient attitude.
IT support technician
You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. This piece of ad content was created by Rasmussen University to support its educational programs.
And remember, analytical thinking is a transferable skill that will help you succeed in other job roles. Being able to technically analyze a situation is key to solving end user problems and shining in the role of help desk technician. To effectively analyze an end user’s issue, you must ask targeted questions about what they are experiencing. Completing a Professional Certificate or other types of education can be worthwhile.
Best price in the industry
April Osman, owner of IT at Home, says her time working in a help desk role provided opportunities to grow in her career. One of the drivers of that growth came from the knowledge contained in the system guiding her IT department. That’s why we connected with IT professionals to find out just how valuable this experience is. Here are four ways working as a help desk technician can help prepare you for the IT career of your dreams. Bureau of Labor Statistics, the median annual salary for computer user support specialists (which includes help desk technicians) was $55,510 as of May 2020. Help desk technicians can move on to more senior roles, such as network or system administrator, or may transition to other areas of IT, such as cybersecurity or project management.